Remi10 Privacy Policy – How We Handle Your Personal Data

1. Introduction

This Privacy Policy explains how remi10 ("we", "our", "the platform") collects, uses, stores and protects the personal data of players who register and use the remi10 platform at remi10.net or through the remi10 mobile application.

By creating an account on remi10 or using the platform in any way, you agree to the data practices described in this Privacy Policy. This policy should be read alongside the Terms and Conditions and the Responsible Gaming Policy.

This policy applies to all personal data you provide directly when registering or making transactions, as well as data collected automatically through your use of the platform such as device information and session activity.

2. Data We Collect

Remi10 collects personal data in two ways: information you provide directly and information collected automatically during your use of the platform.

Information you provide directly:

• Full name as it appears on your government-issued identification.
• Date of birth, used to verify that you meet the 18+ age requirement.
• Email address, used for account communications and security notifications.
• Mobile number, used for account verification and linked to supported payment methods such as JazzCash and Easypaisa.
• Residential address, collected as part of the KYC identity verification process.
• Identity document details (CNIC or equivalent), submitted during verification.
• Payment-related details such as your mobile wallet number or bank account identifier for processing deposits and withdrawals in PKR.

Information collected automatically:

• Device type, operating system and browser version.
• IP address at the time of login and transactions.
• Session duration, pages visited and features used within the platform.
• Game activity logs including titles played, stakes placed and outcomes.
• Transaction history covering deposits, withdrawals and bonus usage.

3. How We Use Your Data

Remi10 uses your personal data for the following purposes:

• Account management: Creating and maintaining your player account, processing login and managing account settings.
• Identity verification: Confirming that you meet the 18+ eligibility requirement and completing KYC checks as required for deposit and withdrawal processing.
• Payment processing: Facilitating PKR deposits and withdrawals via your chosen payment method, including JazzCash, Easypaisa, Raast, bank transfer and cards.
• Platform operation: Delivering game content, processing bets, calculating results and maintaining your game history and transaction records.
• Security and fraud prevention: Monitoring activity for signs of unauthorised access, account abuse or prohibited conduct as defined in our Terms and Conditions.
• Customer support: Responding to enquiries, investigating disputes and resolving complaints.
• Responsible gaming: Monitoring usage patterns where a player has activated responsible gaming tools such as deposit limits or session reminders.
• Platform improvement: Analysing aggregated, anonymised usage data to improve the platform experience.
• Marketing communications: Sending promotional offers, new game announcements and bonus notifications, but only to players who have opted in to receive them.

4. Payment Data

All transactions on remi10 are denominated in PKR. When you make a deposit or request a withdrawal using JazzCash, Easypaisa, Raast, bank transfer or a card, the payment is processed through the respective payment provider's infrastructure.

Remi10 does not store your full card numbers, mobile wallet PINs or bank account credentials on its own servers. What remi10 retains is a record of the transaction amount in PKR, the transaction timestamp, the payment method type used (e.g. "JazzCash") and a partial reference identifier, which is sufficient for transaction records and dispute resolution without storing sensitive financial credentials.

Deposits and withdrawals must originate from payment accounts registered in your own name. Third-party payment sources are not accepted and their use is a breach of the Terms and Conditions.

5. Sharing With Third Parties

Remi10 does not sell, rent or trade your personal data to third parties. We share data only in the specific circumstances listed below, and only to the extent necessary for each purpose:

• Payment providers: Transaction data is shared with JazzCash, Easypaisa, Raast and other payment processors solely to complete the payment you have initiated.
• Game providers: The game software providers whose titles appear in the remi10 lobby may receive aggregated, anonymised data for game performance purposes. Individual player identity is not shared with game providers.
• Identity verification services: When you submit KYC documents, they may be processed through a third-party verification service. These services are bound by strict confidentiality obligations.
• Legal and compliance requirements: We may disclose personal data if required to do so by law, court order or regulatory requirement. We do not proactively disclose data beyond what is legally required.
• Platform infrastructure providers: Hosting, security and technical services that support the remi10 platform may have access to data as part of their contracted services, under data protection agreements.

6. Cookies and Tracking

Remi10 uses cookies and similar tracking technologies to keep your session active, remember your preferences and monitor platform performance. Cookies do not contain your personal financial information.

The main categories of cookies used by remi10 are:

• Essential cookies: Required for the platform to function. They maintain your login session and keep your game state intact. These cannot be disabled without breaking the platform.
• Performance cookies: Collect anonymised data about which pages are visited most often and where errors occur. This helps improve platform stability.
• Preference cookies: Remember settings such as your chosen language or display preferences.
• Analytics cookies: Provide aggregated, anonymised data about how the platform is used. Individual users are not identified in analytics reports.

You can manage cookie preferences through your browser settings. Disabling essential cookies will affect the functionality of the platform, including login and game sessions.

7. Data Retention

Remi10 retains personal data for as long as your account is active and for a reasonable period after account closure, in order to comply with legal obligations, resolve any outstanding disputes and maintain transaction records.

Transaction and game history records are typically retained for a minimum of five years from the date of the transaction, which reflects standard record-keeping expectations for financial transactions. Identity verification documents submitted during KYC are retained for as long as legally required.

If you request account closure, your personal data will be retained for the minimum period required by applicable law and then deleted or anonymised. Marketing preference data is deleted or suppressed promptly upon opt-out or account closure.

8. Security Measures

Remi10 applies a range of technical and organisational security measures to protect personal data against unauthorised access, loss or misuse. These include:

• Encryption of data in transit between your device and remi10 servers using industry-standard TLS protocols.
• Encrypted storage of sensitive account credentials including passwords.
• Access controls limiting which internal personnel can access personal data, based on their role and necessity.
• Monitoring of account activity for patterns associated with unauthorised access or fraud.
• Regular security reviews of platform infrastructure.

No system is completely immune to security risks. In the event of a data breach that is likely to affect your rights or interests, remi10 will notify affected players promptly and take immediate remediation steps.

You can contribute to your account security by keeping your password strong and confidential, enabling two-factor authentication where available and logging out of shared devices after use. If you suspect your account has been accessed without your permission, contact remi10 support immediately.

9. Your Rights

As a player on remi10, you have the following rights regarding your personal data. Requests can be submitted through your account settings or by contacting customer support.

10. Children's Privacy

The remi10 platform is strictly for users aged 18 and above. We do not knowingly collect personal data from individuals under 18. Age verification is carried out as part of the registration and KYC process. If remi10 becomes aware that an account has been created by someone under the age of 18, the account will be closed immediately and any associated data will be deleted.

If you believe that an underage person has registered on the platform, please notify our support team immediately so the matter can be investigated and resolved without delay.

11. Policy Updates

Remi10 may update this Privacy Policy from time to time to reflect changes in our data practices, platform features or applicable requirements. When we make changes, the "Last Updated" date at the top of this page will be revised. For significant changes that materially affect how your data is used, we will notify active players via email or an in-platform notification.

Your continued use of the remi10 platform after an updated Privacy Policy is published constitutes acceptance of the changes. If you disagree with an update, you can request account closure and we will process any remaining PKR balance in line with our standard withdrawal procedure.

12. Contact Us

If you have a question about this Privacy Policy, want to exercise a data right or need to report a privacy concern, please contact the remi10 support team. Our contact email address is displayed in the footer of this page. We aim to respond to all privacy-related requests within a reasonable timeframe.

For general questions about using the platform, the FAQ page covers common topics including account management, payments and responsible gaming tools.